Refund & Cancellation Policy

Print products are custom-made. This policy explains cancellations, reprints, and refunds for Hoosier Campaign orders.

Before production starts

You may cancel a request anytime before we begin production and before payment is processed, at no charge. Contact us at [email protected] or 812-MAD-TOWN as soon as possible.

After proof approval / payment

Once artwork is approved (or review is waived) and payment is received, the job enters production. Custom printed goods generally cannot be cancelled or returned for a refund because they cannot be resold.

Our production errors

If we print the wrong size, quantity, or a file different from your approved proof, contact us within 5 business days of delivery with photos. We will reprint the affected items or provide a fair remedy at our discretion.

Customer-approved artwork

Spelling mistakes, wrong dates, color differences within normal print variance, or content you approved on proof are not grounds for a free reprint. We can quote a paid reprint.

Shipping damage

Report damaged packages within 3 business days of delivery with photos of the outer packaging and product. We will help file a carrier claim and arrange replacement when appropriate.

Partial refunds

If only part of an order is defective due to our error, remedies apply to the affected portion. Shipping fees may be non-refundable once the carrier has scanned the package.

How to request help

Email [email protected] with your order name/date, product, and photos. We typically respond within 1 business day.